This privacy notice for Cardinal Veterinary Services, LLC (doing business as Pinehills Veterinary Hospital) (“we,” “us,” or “our”) describes how and why we may collect, store, use, and/or share (“process”) your information when you use our services (“Services”), including when you:
If you have questions or concerns about this privacy notice or our practices, please contact us at pinehillsvet@yahoo.com or 910-975-2405.
What personal information do we process? We collect personal information you provide directly to us, such as your name, phone number, email address, mailing address, payment information, and information related to your pet’s care.
Do we process any sensitive information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
Do we share your information? We may share your information with trusted service providers who help us operate our business, such as payment processors, appointment reminder systems, laboratory providers, and pharmacies.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. Collection and management of all data is done via third party platforms that are compliant with all federal and local laws in regards to privacy and security. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on your location, you may have rights regarding access to, correction of, or deletion of your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Personal information you provide to us
We collect personal information that you voluntarily provide when you:
The personal information we collect may include:
Information automatically collected
When you visit our website, we may automatically collect certain information, including:
This information helps us maintain website security and improve user experience.
Information collected from other sources
We may receive information from third-party platforms such as:
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
We may use your phone number to send appointment reminders, service updates, and customer care text messages if you opt in to receive SMS communications.
We may share your information with trusted third parties who perform services for us or on our behalf and require access to such information to do that work, including:
We may also disclose information:
We do not sell your personal information.
No mobile opt-in data, consent information, or phone numbers collected for SMS communications will be shared with third parties or affiliates for marketing or promotional purposes.
All categories of personal information described in this Privacy Notice exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide messaging services.
Yes. We may use cookies and similar technologies to improve website functionality, analyze website traffic, and enhance your experience. You can typically adjust your browser settings to refuse cookies if you prefer.
We respect your privacy and are committed to protecting your personal information.
No mobile opt-in data, consent information, or phone numbers collected for SMS communications will be shared with third parties or affiliates for marketing or promotional purposes.
All categories of personal information described in this Privacy Notice exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide messaging services.
By opting in to receive SMS communications from Pinehills Veterinary Hospital, you agree to receive text messages related to:
Message Frequency
Message frequency may vary depending on your interactions with our hospital.
Opting Out
You can cancel SMS services at any time by replying “STOP” to any message you receive from us. After you send “STOP,” you will receive a confirmation text indicating that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt back in.
To resubscribe, reply “START” to the same number.
Help and Support
If you are experiencing issues with the messaging program, reply “HELP” for assistance or contact us directly at:
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
Message and Data Rates
Standard message and data rates may apply for messages sent to you from us and from you to us. Please contact your wireless provider for details about your messaging or data plan.
Privacy
For questions regarding how we collect and use personal information, please review this Privacy Notice.
Opting Out
Texting the keyword STOP to the mobile number you received messages from will opt you out of the messaging program. You will receive a final confirmation text message. No further messages will be sent to your mobile device unless initiated by you.
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we securely delete or anonymize it when feasible.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Depending on applicable law, you may have the right to:
To exercise these rights, contact us using the information below.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.
Most web browsers include a Do-Not-Track (“DNT”) feature. Because there is currently no uniform standard for recognizing DNT signals, our website may not respond to them at this time.
Yes. We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with a revised effective date.
If you have questions or comments about this privacy notice, please contact us at:
Pinehills Veterinary Hospital
125 W Plaza Drive
Seven Lakes, NC 27376
Phone: 910-975-2405
Email: pinehillsvet@yahoo.com
Website: https://pinehillsveterinary.com/
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