Last updated May 08, 2026

This privacy notice for Cardinal Veterinary Services, LLC (doing business at Pinehills Veterinary Hospital) (“we,” “us,” or “our”) describes how and why we may collect, store, use, and/or share (“process”) your information when you use our services (“Services”), including when you:

• Visit our website at https://pinehillsveterinary.com.
• Schedule appointments or request veterinary services 
• Communicate with us by phone, email, text message, social media, or online forms 
• Receive reminders, promotions, or other communications from us 
• Engage with us in other related ways, including events, contests, or surveys 

If you have questions or concerns about this privacy notice or our practices, please contact us at pinehillsvet@yahoo.com or 910-975-2405.

We collect personal information you provide directly to us, such as your name, phone number, email address, mailing address, payment information, and information related to your pet’s care.

We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law 

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.  

We may share your information with trusted service providers who help us operate our business, such as payment processors, appointment reminder systems, laboratory providers, and pharmacies.

We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. 

Depending on your location, you may have rights regarding access to, correction of, or deletion of your personal information.

What are your rights?

1. What Information Do We Collect? 
2. How Do We Use Your Information? 
3. When and With Whom Do We Share Your Information? 
4. Do We Use Cookies and Other Tracking Technologies? 
5. SMS Privacy Policy 
6. SMS/Mobile Messaging Terms & Conditions 
7. How Long Do We Keep Your Information? 
8. How Do We Keep Your Information Safe? 
9. What Are Your Privacy Rights? 
10. Controls for Do-Not-Track Features 
11. Do California Residents Have Specific Privacy Rights? 
12. Do We Make Updates to This Notice? 
13. How Can You Contact Us About This Notice? 

We collect personal information that you voluntarily provide when you:

• Schedule appointments 
• Complete forms 
• Request information 
• Communicate with our hospital 
• Make payments 

The personal information we collect may include:

• Name 
• Phone number 
• Email address 
• Mailing address 
• Emergency contact information 
• Payment information 
• Pet information, including medical history and vaccination records 

When you visit our website, we may automatically collect certain information, including:

• IP address 
• Browser and device information 
• Operating system 
• Website usage information 
• Referring URLs 

This information helps us maintain website security and improve user experience.

We may receive information from third-party platforms such as:

• Online scheduling providers 
• Payment processors 
• Social media platforms 
• Referral partners 

We may process your information to:

• Provide veterinary medical services 
• Maintain patient and client records 
• Schedule and confirm appointments 
• Send reminders for appointments, vaccines, and preventative care 
• Process payments and invoices 
• Respond to questions and requests 
• Improve our services and website functionality 
• Send newsletters or marketing communications (you may opt out at any time) 
• Comply with legal and regulatory obligations 

We may use your phone number to send appointment reminders, service updates, and customer care text messages if you opt in to receive SMS communications.

We may share your information with trusted third parties that assist us in operating our business, including:

• Payment processing companies 
• Laboratory and diagnostic providers 
• Veterinary pharmacies 
• Appointment reminder and communication platforms 
• IT and website service providers 
• Marketing and analytics providers 

We may also disclose information:

• When required by law 
• To protect our legal rights 
• In connection with a business transfer, merger, or sale 

We do not sell your personal information.

No mobile opt-in data, consent information, or phone numbers collected for SMS communications will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information described in this Privacy Notice exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide messaging services.

Yes. We may use cookies and similar technologies to improve website functionality, analyze website traffic, and enhance your experience.

You can typically adjust your browser settings to refuse cookies if you prefer.

We respect your privacy and are committed to protecting your personal information.

No mobile opt-in data, consent information, or phone numbers collected for SMS communications will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of personal information described in this Privacy Notice exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to provide messaging services.

By opting in to receive SMS communications from [Veterinary Hospital Name], you agree to receive text messages related to:

• Upcoming appointments 
• Scheduled services 
• Appointment reminders 
• General customer care communications 

Message frequency may vary depending on your interactions with our hospital.

You can cancel SMS services at any time by replying “STOP” to any message you receive from us. After you send “STOP,” you will receive a confirmation text indicating that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt back in.

To resubscribe, reply “START” to the same number.

If you are experiencing issues with the messaging program, reply “HELP” for assistance or contact us directly at:

• Phone: [Phone Number] 
• Email: [Email Address] 

Wireless carriers are not liable for delayed or undelivered messages.

Standard message and data rates may apply for messages sent to you from us and from you to us. Please contact your wireless provider for details about your messaging or data plan.

For questions regarding how we collect and use personal information, please review this Privacy Notice.

Texting the keyword STOP to the mobile number you received messages from will opt you out of the messaging program. You will receive a final confirmation text message. No further messages will be sent to your mobile device unless initiated by you.

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

When information is no longer needed, we securely delete or anonymize it when feasible.

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you 
• Request correction of inaccurate information 
• Request deletion of your information 
• Opt out of marketing communications 

To exercise these rights, contact us using the information below.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

Most web browsers include a Do-Not-Track (“DNT”) feature. Because there is currently no uniform standard for recognizing DNT signals, our website may not respond to them at this time.

If you are a California resident, you may have additional privacy rights under California law, including the right to request access to or deletion of your personal information.

To submit a request, please contact us using the information below.

Yes. We may update this privacy notice from time to time to reflect changes in our practices or legal requirements.

Updated versions will be posted on our website with a revised effective date.

If you have questions or comments about this privacy notice, please contact us at:

[Veterinary Hospital Name]
[Street Address]
[City, State ZIP]
Phone: [Phone Number]
Email: [Email Address]
Website: [Website URL]

We offer a range of services including routine check-ups, vaccinations, surgeries, and emergency care. Our experienced and compassionate staff is committed to providing the best care for your beloved pets.