PineHills Veterinary Hospital Client Services

Pet Microchip Identification

West End Pet Microchipping

A lost pet is a frightening and stressful situation faced by families and pets across the country. Studies have shown more than 10 million pets get lost each year and approximately 90 percent of those found would not have been returned to their owners without some form of permanent lost pet identification.

This is why the team at PineHills Veterinary Hospital considers microchip pet IDs a fundamental way to protect your pet and an important part of responsible pet ownership. We use the HomeAgain microchip system. Each microchip registers the animal with a unique identification number, which is filed in a database with your contact information. Registration is free. The contact information can be updated anytime, and it is important to remember to do so whenever your information changes. If your pet is lost, the microchip can be scanned by animal control officers, at shelters and at veterinary hospitals throughout the U.S. and in many foreign countries as well.

HomeAgain membership offers additional benefits such as proactive pet recovery and free access to ASPCA Poison Control. HomeAgain also comes with a number of very useful services to pet owners such as their National Pet Recovery Database, lost pet specialists, Rapid Lost Pet Alerts, Lost Pet Medical Insurance, travel assistance for found pets and more.

Visit Your Veterinarian Before Traveling with Your Pet

If you and your pet are traveling internationally, you're likely going to need an International Health Certificate. To know what is required, PineHills Veterinary Hospital recommends contacting the destination' country's consulate or embassy. A helpful list can be found at the U.S. State Department website.

International Health Certificates are issued by USDA-accredited veterinarians only and must be endorsed by the state's USDA Veterinary Services office. The state veterinary services office oversees all export documents for pets departing from the U.S., ensures that the veterinarian issuing the document is accredited and that the forms have accurate information.

For additional questions concerning travel requirements, please visit the U.S. Department of Agriculture website for a complete list of travel regulations and alerts.

For your convenience, you can also find a list of pet-friendly hotels at petswelcome.com.

In-House Veterinary Pharmacy

As the prescribing veterinarian for your pet's medications, we are able to ensure there is a direct link between the exam room and the pharmacy. This means your pet will receive the right medication, at the right dose, in the right form as quickly as possible. We will also be able to easily guide you on the medication's use as well as monitor its effectiveness. You can also feel confident all the medications we dispense were obtained from safe, reliable sources and stored under the right conditions.

We maintain a complete inventory of pharmaceuticals, vitamins, shampoos, flea and tick control products and heartworm preventives to meet the needs of your pet. We also carry a full line of prescription diets, including Hill's Science Diet, Purina DM and Royal Canin. If your pet requires a prescription diet we do not carry, we can easily order it for you.

Ensuring that you have convenient and timely access to competitively priced medications is an important aspect of the PineHills Veterinary Hospital veterinary practice in providing you and your pet with affordable care.

Refills are easy, too. Simply give us a call or submit a refill request online.

Scheduling House Calls for Your Cat or Dog

Scheduling House Calls for Your Cat or Dog

We are proud that PineHills Veterinary Hospital is the only veterinary hospital in Moore County to offer clients the option of veterinary house calls. Simply, there are times when it is best that you and your pet remain at home where you both are most relaxed and comfortable and we come to you.

Services we are able to provide include pet wellness examinations, vaccinations, routine medical care, blood draws, and other general services that do not require diagnostic and other medical technology. Certainly the most difficult, though most important, house call we make is when a beloved pet has reached his or her last day. Being at home, surrounded by loving and familiar faces, is a comfort to you and your pet and an important aspect of the veterinary services we provide.

End-of-Life Planning For Your Pet

For pet owners, even thinking about their pet's final days is often difficult and emotional. Pets play a significant role in our families. It is this strong bond, born from years of loyal companionship, which makes this time particularly hard to bear.

We encourage you to talk with the veterinary healthcare team about these issues before they become an urgent matter. Find out about your options, including crematory services, make some key decisions ahead of time, and ask us to add this information to your pet's record. Taking the time to plan, as challenging as it may be, will lessen the pain and stress for you and your pet.

All of us at PineHills Veterinary Hospital will help you prepare for these important issues with the compassion and sensitivity they require. We offer at-home veterinary euthanasia to all clients.

Grief Counseling

It is an unfortunate fact that pets do not live as long as we do. At PineHills Veterinary Hospital, we understand that saying goodbye to your beloved pet is an incredibly difficult time for you and your family. Should you need us, we are here to help guide you through the experience with the knowledge and compassion required.

If you, or anyone in your family, is having difficulty dealing with loss of your family pet, please call us at (910) 975-2405. We can provide assistance and the contact numbers of professionals and pet loss support groups in the Sandhills area that can help you and your family.

Moore County Pet Cremation Services

Having to say goodbye to your beloved pet is never easy. At PineHills Veterinary Hospital, we offer you support as you face this difficult time. We refer clients to Good Shepherd Pet Crematory and Cemetery in West End, N.C. for cremation services.

Good Shepherd Pet Crematory and Cemetery
5198 NC Hwy 211
West End, NC 27376
(910) 673-2200

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